Shipping & Returns
Shipping
Fortuity Cellars complies with all state laws. Minors are forbidden to receive or ship wine. You must be 21 years of age to order and an adult signature is required upon delivery. We suggest shipping to a business address if possible. By placing your order, you certify under penalty of perjury that you and the recipient are at least 21 years old.
We utilize both FedEx and UPS.
Your state may have limits and/or require a specific sales/use tax for your order. Please call the winery at 509-779-6000 with any questions regarding your order.
Shipping Policy - Weather & Other Conditions
Wine is a perishable commodity. Extreme temperatures may adversely affect the integrity of wine. During hot and cold weather, ground orders will be placed on a weather hold and shipped when feasible.
Fortuity Cellars is not responsible for any degradation or alteration of the wine that may occur in transit due to extreme weather conditions or handling of the wine.
Shipping via ground is at the consumer’s own risk.
We may hold shipments for a period of time if we believe the temperatures are too extreme.
For additional information or questions, please call us at 509-779-6000 or email info@fortuitycellars.comStandard Ground Shipping
Standard Ground Shipping
The standard shipping option for all orders is ground delivery. Orders shipped ground will typically arrive 2 – 7 business days after the order leaves the warehouse.
Express Shipping
For express shipping options, please call us at 509-779-6000 or email info@fortuitycellars.com
Multiple Delivery Attempts
If no one is available to receive and sign for the package, the shipping company may make subsequent attempts to deliver. Wine orders require an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to ensure the fastest delivery time.
If you miss the delivery attempts and the wine is returned to us, you will have to pay the full retail shipping price to re-ship it plus a $10 handling fee before we will send it back. Please also note that once wine leaves the winery, we are no longer responsible for the condition of the wine. Any returned wine left at our warehouse for more than three months is considered abandoned.
Returns
Refund Policy
Items purchased on this website, including wine, are non-refundable.
By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. If you believe your wine is flawed, we reserve the right, at our discretion, to exchange the product. We may require that you send back the cork and/or unfinished wine for us to test. Exchanges are not applicable after 30 days of the date of your purchase.
Fortuity Cellars reserves the right to refuse refunds due to refund policy abuse.